Terms & Conditions – Business to Consumer
These Terms and Conditions outline the basis on which customers may access and use the Fire Protection Direct Limited website and purchase goods from us. They are designed to provide transparency, ensure fairness, and clearly define the relationship between our company and our customers.
By using our website or placing an order with us, you agree to comply with and be bound by the terms set out below. Please read them carefully as they contain important information regarding your rights and obligations.
General Information
This website is owned and operated by Fire Protection Direct Limited.
Registered Address:
Unit 7, Leacroft Rd
Warrington WA3 6SB
If you have any questions regarding these terms or wish to contact us regarding our website or services, please use the following details:
Email: sales@fireprotection-direct.co.uk
Phone: 0333 0151 955
1. The Contract Between Us
Full payment must be received before your order can be accepted and processed. Payment for goods represents an offer from you to purchase those goods.
Your order will only be accepted once the goods have been dispatched. At this point, a legally binding contract is formed between you and Fire Protection Direct Limited.
2. Order Acknowledgement
When placing an order, you will be required to provide an email address so that we can confirm receipt of your order and provide order details.
This confirmation email is only an acknowledgement of your order and does not constitute acceptance of the contract. Acceptance occurs only when the goods are dispatched.
3. Ownership of Website Content
All intellectual property rights in this website, including text, graphics, images and design, are owned by or licensed to Fire Protection Direct Limited.
You may not reproduce, copy, distribute or store any part of this website for commercial purposes without our prior written permission. Content may only be used for personal, non-commercial use.
4. Accuracy of Information
We take reasonable care to ensure that the information provided on our website is accurate and up to date, including product descriptions and pricing.
However, errors may occasionally occur. Orders will only be processed where there are no material errors in the product description or pricing displayed on the website.
Any product dimensions, weights or capacities listed are approximate and provided for guidance only.
5. Website Use and Computer Security
We make every effort to ensure that this website is free from viruses or technical issues. However, we cannot guarantee that use of this website or linked websites will not cause damage to your computer systems.
It is your responsibility to ensure that appropriate security measures and equipment are in place when accessing the website. Except in cases of negligence, Fire Protection Direct Limited will not be liable for any damage resulting from the use of this website.
6. Product Availability
All orders are subject to product availability and acceptance by Fire Protection Direct Limited.
If an item you have ordered is not available, we will contact you as soon as possible. You will have the option to wait for the item to become available or cancel the order for a full refund.
7. Ordering Errors
You may correct errors in your order at any point before completing the checkout process by clicking the submit order button.
If you need to amend your order after submission, please contact our sales team immediately. Amendments can only be made before goods are dispatched or before bespoke items have entered production.
8. Pricing
All prices displayed on our website are in GBP and include VAT at the applicable rate unless otherwise stated.
If a pricing error occurs, we will inform you as soon as possible and provide the option to reconfirm your order at the correct price or cancel the order.
9. Payment
Payment is taken at the time your order is placed using a valid debit or credit card.
If payment cannot be authorised or processed successfully, we reserve the right to cancel or suspend the order until payment is confirmed.
10. Delivery Charges
Delivery charges vary depending on the products ordered and the delivery location. All applicable delivery costs will be displayed during the checkout process or listed on our delivery information page.
11. Delivery
We aim to deliver goods within the timeframes stated on our website. However, delivery times are estimates and cannot be guaranteed.
We currently deliver to addresses within the United Kingdom. Certain locations such as the Scottish Highlands, Northern Ireland, Isle of Wight, Isle of Man, Scottish Isles and Channel Islands may require a custom delivery quotation.
Delivery will be made to the address provided during checkout. It is your responsibility to ensure that this address and contact details are correct.
Ownership and responsibility for the goods passes to you once the goods have been delivered to the address specified in your order.
12. Risk and Ownership
Risk of loss or damage to goods transfers to you once the goods have been delivered. If you arrange your own courier for collection, risk transfers at the point the goods are handed to your courier.
13. Cancellation Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, except where items are made to order or customised.
If you choose to cancel your order, the goods must be returned to us at your own cost and risk unless they are faulty.
Refunds will be issued within 14 days of receiving the returned goods or receiving proof that the goods have been returned.
14. Cancellation by Us
We reserve the right to cancel orders in certain circumstances, including but not limited to:
• Products being unavailable
• Delivery not being possible to the requested location
• Pricing errors caused by technical or typographical mistakes
If an order is cancelled by us, any payments taken will be refunded in full within 14 days.
15. Problems with Goods
If you experience any issues with goods received, please contact us as soon as possible.
Any delivery shortages or damages must be reported within 24 hours of delivery and may require photographic evidence.
All goods supplied must comply with the Consumer Rights Act 2015.
16. Liability
We are responsible only for losses that are a foreseeable result of our breach of these terms.
We are not liable for indirect losses including loss of business, loss of revenue, loss of data or business interruption.
Nothing within these terms excludes or limits our liability for death or personal injury caused by our negligence or any liability that cannot be excluded under UK law.
17. Changes to These Terms
Fire Protection Direct Limited reserves the right to update or modify these Terms and Conditions at any time. Updated versions will be published on this page and will take effect immediately.
18. Governing Law
These terms and any contracts formed through this website are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
